Service & support plans
Stewardship, not dependence.
A great system deserves to stay great. Our support plans keep your technology monitored, updated, and accountable — so the rare issue is handled quietly, often before you notice it, and your system performs for years instead of seasons.
What every plan includes
Care, built into the relationship.
Remote monitoring
We watch the network, power, and key devices around the clock — and often catch and resolve issues before you ever notice them.
Priority response
Members go to the front of the line. When something needs attention, you're scheduled ahead of non-members.
Updates & health checks
Scheduled firmware and software updates plus periodic system reviews keep everything current and stable.
Documentation kept current
Your system blueprint and credentials stay up to date as the system evolves — so it's always serviceable.
Choose your level
Three plans, tailored to the home.
Every plan is shaped around your system — these are the starting points.
Essential
Coverage that keeps the system healthy.
- Annual on-site system health check
- Scheduled software & firmware updates
- Business-hours remote support
- Priority scheduling over non-members
- Living documentation of your system
Signature
Proactive monitoring and faster response.
- Everything in Essential
- Proactive 24/7 remote monitoring
- Faster priority response windows
- Semi-annual on-site visits
- Included minor programming adjustments
Estate
White-glove stewardship for complex homes.
- Everything in Signature
- Fastest guaranteed response
- Quarterly on-site visits
- Loaner equipment during repairs
- Annual system review & technology roadmap
Begin
Already have a system? We can take it over.
Visit the showroom by appointment, or tell us about your project and we'll be in touch within one business day.